The most confusing, time consuming, stressful and infrequent transaction your clients will face is purchasing a home. Because of this, most consumers simply check-out and become overly-reliant on the loan officer to protect their interests. Consumers say, “Let the experts handle it. I’m here for the coffee.” This is a mistake. A home loan is a “zero-sum” game for the loan officer – either the loan closes or it doesn’t. There is a commission or there isn’t. As a result, some loan officers stack as many applications into their crowded pipeline as they can…whether their team can handle it or not. Bottom line? Consumers need to protect themselves on the most complex and consequential and scary transaction of their lives.

This course is intended for lawyers who work directly or indirectly with clients involved in a home purchase (real estate; financial services; family law; bankruptcy; wills & trusts; guardianship; small business; employment). We will cover the essentials at a level a busy consumer can understand and put into actual practice: How to vet a loan officer, key consumer protections to know, and effective communication & good faith complaints.

After spending 10 plus years “behind the scenes” in mortgage compliance (Compliance Specialist/Officer; Chief Compliance Officer; In-House Counsel) the presenter will discuss what consumers should know to level the playing field with industry pros. There are a few key levers that lenders are concerned about and we can prepare our clients to protect their interests by knowing these levers, and their respective rights and obligations.