Workplace Conflict Resolution Through Mediation and Arbitration

SKU: ADR5100

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About This Course

Conflict in the workplace is natural and can be constructive when communicating different points of view and perspectives in a healthy manner. Frequently, that conflict may trigger reactions and become an unhealthy conflict that cannot be resolved without the intervention of a neutral party.

The use of mediation as a voluntary means of resolving employment disputes is rapidly gaining acceptance. If agreed to early on, it may save the significant costs of litigation yet allow the parties to perceive that each had a full opportunity to explain their side of the situation to a jointly selected, experienced neutral. Mediation also offers the parties the prospect of crafting a remedy that may not be available through litigation.

However, in mediation, the parties are not required to accept a solution recommended by a mediator. If the remedy offered is not accepted, the parties may consider arbitration. There are advantages to agreeing to arbitrate the matter, including a binding decision made by the neutral after a hearing.

This program will provide insight into the arbitration and mediation process, as well as offer best practices to maximize the benefits of these alternative dispute resolution methods.

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